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Frequent Asked Questions
Payment Terms and Conditions
A 50% deposit must be paid at the time of booking, and is only refundable if cancelled 90 or more days in advance of your arrival date. We accept all major credit cards and you can receive additional information on availability etc by contacting us at firstname.lastname@example.org
The balance is due in full 60 days before departure.
If you are forced to cancel after making the full payment, we will make every effort to fill your slot, and if we are successful you will receive a full refund minus a $250.00 USD penalty fee.
If you'd like to reserve the same dates the following year, then a 50% deposit is payable on or before November 1st of the preceding year. If you’d like to switch dates, we will notify you of the dates available after November 15th so as to allow any other guest to secure their same time slot should they wish to.
Group bookings: if a group of 6 people book a weeks stay at either the Casa or Villa, a 50% discount will be applied to the group leaders accommodation. However, in order to qualify for group leader status, that person will be responsible for securing all members of their party’s deposits and final payments within the deadlines listed above. If that person is unable to meet those requirements, then the 50% discount will be forfeited.
Download Credit Card Payment Form here
How do I get there?
Huatulco has its own international airport allowing easy access for our guests. There are daily flights to and from Huatulco, by Interjet, Aeromexico and Volaris as well as a flight 2 days a week operated by Volaris direct from Tijuana to Huatulco. The accommodations are a short 15 minutes drive from and the Infinity Surf Charters (ISC) staff will meet guests on arrival at Huatulco Airport. Guests need to make their own airline reservations to and from Huatulco.
US Ph: 1.866.285.9525
MEX Ph: +1.55.1102.8000
What are the waves like?
We operate between the areas of Huatulco and north of Salina Cruz, which consists of approximately fifteen right, point-breaks. Seven to eight of these well-known waves are easy to score with nearly any conditions and most swells. The remaining seven waves require more specific conditions, are not well known to most, and are impressive in the peak season.
Typically the waves range from long, mushy and mellow, to fast, hollow and full barrels.
Here we get swells between 4-6 and 10-12 ft. and depending on the summer rain, the sand volume perfectly shapes the sea floor, resulting in a perfectly shaped wave.
The start and end of the surf season generate smaller swells, which are ideal for the learning to intermediate surfer. This is from March to May and September to November. The peak of the surf season, which is June, July and August, are very consistent bringing strong world-class waves for our more skillful and experienced surfers.
Due to the slightly different set-ups at each spot, there are options to ride smaller or larger waves during a given swell. For example, if the top spots are 8’+, there are other spots that would be in a 4’-6’ range, allowing us the flexibility to cater to various levels of surfing ability.
Is it Crowded?
While we cannot guarantee that no other surfers will be in the line up, we do operate well north of the Salina Cruz area and as a result we seldom see other surfers. In addition, a number of the best spots are only accessible by boat. Lastly, we have consciously kept the maximum number of surfers at any one time to 6 people in the Casa, and 6 in the Villa with a maximum of 10 guests, and we do not book both locations during the same week. Therefore the maximum number of ISC guests at any one time is 6.
What boards should I bring?
Wave conditions will obviously depend of the swell activity, but as a point of reference we suggest bringing your standard performance shortboard for 3’-5’ conditions, a hybrid in case its 2’-3’, and perhaps a step up for +6 feet and reeling conditions. Most of the point breaks give you the option of taking off in the pit or on the shoulder, so you can ride a hybrid shape in overhead waves if you’re more comfortable.
At 2-5’ many of the spots are longboard friendly, but it is important to check with Aero Mexico and Continental as to any cargo limitations if your board bag is over 7’6” when packed.
Daytime temperatures are in the 75-100 degree Fahrenheit range (27-38 Celsius). Therefore it’s important to take some basic precautions to protect both you and your equipment.
- Strong waterproof sunblock and lots of it.
- A wide brimmed hat with a drawstring to hold it in place while on the boat.
- We recommend a surf hat as well.
- Rashguards and/or surf shirts.
- A back up pair of sunglasses.
- Lightweight windbreaker for early morning boat runs.
- Electrolytes, which can be dissolved in water. Long surfs and the sun will drain you.
- Energy bars
- Basic tropical clothing. Huatulco is very laid back and you can dine out at even the best restaurants in boardshorts and T-shirts.
- Concise medical kit, including anti-septic cream, compression bandages, moldable wax earplugs (great if you have the misfortune of a very small ear drum tear or perforation, plastic skin, gauze, Band Aids.
At least one lightweight day bag and/or board sock to protect your boards while on the boat.
- Extra leashes and wax
- Suncure resin is always a good idea.
- Extra set of fins.
- Small backpack for your daily Boat needs.
What is the food like?
Our customized menu for our Luxury Villa or Infinity Surf Casa is derived from healthy, delicious and resourceful food. Through our innovative and locally directed menu, we design meals that combine luscious ingredients along with regional and fresh foods. Breakfast, lunch, dinner and snacks are all prepared with care, thought and ingredients such as exotic fruits, a variety of cheeses, freshly-made bread, newly caught sea food, poultry, red/cold-cut meats, and hand-made pastas. In addition to an assortment of hand-squeezed juices and fresh-fruit smoothies we also serve champagne, wines, cocktails, liquors and various choices of beer.
While all the meals and soda/water at the Casa, Villa or on the boat are included in the overall price, Huatulco has a number of first-rate restaurants and guests may want to go out from time to time. We suggest that you bring some cash or credit cards should you wish to eat out, or purchase any other odds and ends. There are also a number of retail outlets that offer traditional Mexican food products, art and other indigenous items.
As mentioned above, alcohol is also available but obviously charged separately. Each guest will have the option to open an individual bar tab which must be settled before departure.
How safe is it down there?
As we’re sure everyone can appreciate, international travel is not without risks, but that being said, Huatulco is considered a very relaxed, laid back community, unspoiled by the mass influx of tourist that have impacted many of the well known Mexican destinations. And has not been caught up in the other domestic issues which have affected some other parts of Mexico.
As far as travelling to and from the surf spots, we maintain a first class boat with dual outboard motors and we are always within cell phone range of the coast. However, it is important for guests to follow the directions of staff. Being around boats does require a heightened awareness to avoid missteps that can result in injury.
While we take every precaution to ensure our guests safety, accidents can happen. All guests will be asked to sign a standard waiver before arrival – a routine requirement by most surf tour operators.
Download Liability Waiver Form here
What type of Electrical Outlets are there?
Both the Resort and Villa have US compatible,110 volt outlets throughout.
Is there Internet Access?
Both the Resort and Villa have wireless internet access included in the package rate.
What if I need medical treatment?
Huatulco has basic medical services that can handle treatment such as stitches, prescription medication etc. If critical medical attention were needed, guests would need to fly to Oaxaca or Mexico City.
We do suggest purchasing travellers medical insurance which, includes evacuation expenses if needed:
Please click here